There is a seventy-two (72) hour period from the day the vehicle is delivered, not including US national holidays or weekends. If a vehicle is sent back at the fault of the selling dealer after arbitration has been resolved, the selling dealer will be responsible for the payment of the transportation to purchasing dealership and returning to selling dealership.
FRAME AND SUBFRAME DAMAGED VEHICLES
Any part of the vehicle that is welded to the subframe can and will be considered “frame damage” depending on the severity of the damage. Bottom out damage can also be considered “frame damage” depending on the severity of the damage. Solid frame vehicles – Any aftermarket, welds or repairs to a solid frame, vehicle will be considered “frame damage.” Dented frames, as well as bottom out damage can also be considered “frame damage.” Vehicles with solid frame repairs to the body that is welded to the body are not considered frame. Such as a reskinned, bedside on a pickup truck.
VEHICLE DESCRIPTION AND TERMS
Frontline vehicle – A vehicle that is described as a “frontline vehicle” must meet standard safety inspection requirements, such as tire thread and brake pads above fifty percent remaining. Basic maintenance must also be done on these vehicles to meet frontline standards.
Certified vehicles – When a vehicle is sold as a “certified vehicle” the vehicle must meet the certification standards, according to the standards of the manufacturer. For example, Toyota certification must have two keys and four matching tires as well as other standards that make a Toyota vehicle certified. If these standards are not met, issues can be arbitrated and adjusted.
Fresh trade vehicles – A vehicle disclosed as a “fresh trade” is an “as is” vehicle and has no guarantee on frame or major mechanical. These vehicles have not had a safety inspection and are the responsibility of the purchasing Dealer to inspect the vehicle on their own when purchasing a fresh trade.
Titles and DMV – Vehicles sold are expected to have a clean title. If the title is other than clean and clear, the vehicle can be arbitrated and sent back to the selling dealer. Titles must be sent to the purchasing dealer within a forty (40) day time period. If the title is not provided within forty (40) days, the purchaser has the option to send the vehicle back to the selling dealer, unless the selling dealer has been in communication with updates regarding the title. DMV fees must be disclosed at the time of sale. If they are not, the unit can be subject to arbitration and adjusted at a later time.
Paint work – A vehicle with three or more painted panels must be disclosed or can be subject to arbitration. If paintwork does not meet the standards of “good” quality, then the vehicle can be subject to arbitration for paintwork. Two painted panels will not be subject to arbitration for the reason that this still meets most manufacturer certification standards. Bumpers are not considered painted panels and are not eligible for arbitration unless they require a repaint. Excessive repairs made with body filler or welds can also be subject to arbitration
Late delivered vehicles – If a vehicle has not been delivered within one week from purchase, it will be subject to arbitration and can be unwound at the purchasing dealer’s discretion.
Value changes – Decreases or increases in Kelly Blue Book or Manheim Market Report are not arbitrable.
*The Fastlane Auto Exchange aims to keep our client’s best interest in mind at all times. All issues will be considered and reviewed; we resolve any issues in a fair and timely manner.
